Victory Motorcycle Forum banner

1 - 20 of 50 Posts

·
Registered
Joined
·
154 Posts
Discussion Starter #1
Support the local dealer or drive 3 hours for the better deal?

Thoughts/Opinions?
 

·
Premium Member
Joined
·
141 Posts
Might depend on the dealers. Some dealerships have a service department that is worth paying extra for. In the past I bought three bikes from a dealer without even asking any other dealers for a price. "My" dealer took good care of me and I tried to support them. When switching to Victory I had a dealer 80 miles away and one 115 miles. I knew nothing about either dealership. Visited both, both seemed like nice places to do business. Nether seemed too interested in my four year old Yamaha with 93,000 miles. So, I asked for a cash price. They differed by just over $2,0000. I went with the distant dealer and the savings. If you have a good dealer close to home a few hundred dollars would be well spent supporting them. I know guys that drive to save and then expect the local dealer to take care of them. I won't do that. I rode a little extra for the purchase, I now ride those extra miles for the service.
 

·
Registered
Joined
·
2,699 Posts
Just because dealership A is selling bikes for less than dealership B doesn't mean you're getting a better deal. Go with the dealer you can trust and that wont forget who you are as soon as the papers are signed.
 

·
Moderator
Joined
·
13,263 Posts
So where do you live? What are you looking to buy?
If your bike brakes down how easy can you get it to the shop far away? I have a harley shop 2 1/2 miles from me and the vic shop is 2 3/4 away heck there next store to each other and the harley shop is way more friendly and for after market parts I get a great deal.
You really should of told us more
 

·
Registered
Joined
·
154 Posts
Discussion Starter #5
Dealer A: 15 minutes away.

Dealer B: 3 hours away.

Dealer A: Has been "trying" to get the bike for me for 5 1/2 weeks but just finally got the VIN.

Dealer B: Has the red in stock, could have picked it up today and registered it Monday.

Dealer A: Small local guy.

Dealer B: Largest Victory dealer in the world.



I was leaning towards A because of thats where I plan on going for service. B offered the better price.

I was able to get A to get closer to the price of B. Only after getting fed up and getting B to offer me a hard to turn down deal.

Went with A.
 

·
Registered
Joined
·
29 Posts
I like to support the dealer who will support me down the road. The one I am most likely to take the bike into when I have problems. I have 2 dealers within 50 miles. One is a new dealer (added Victory to their already existing lines), and while they aren't as experienced with the Victory brand as the other one is, their service department is open Saturdays which is more customer service oriented than the other huge "custom" Victory dealer that is second closest to me. That one's service department is only open Monday - Friday, 8-5, which means I have to take time off work to take my bike in.
 

·
Moderator
Joined
·
13,263 Posts
Bryk
So where do you live?

Keep in mind the feature if some thing goes wrong witch dealer could fix it the fast this.
Buy the bike you love the most for color an look.

And dealer can walk over to the bike and pull the vin numbers off as your standing there all bikes have the numbers stamped in them.
 

·
Moderator
Joined
·
13,263 Posts
Bryk
So where do you live? There maybe a local Vic club that could tell you witch dealer is better from there owen experience.

Keep in mind the feature if some thing goes wrong witch dealer could fix it the fast this.
Buy the bike you love the most for color an look.

And dealer can walk over to the bike and pull the vin numbers off as your standing there all bikes have the numbers stamped in them.
 

·
Registered
Joined
·
154 Posts
Discussion Starter #10
Bryk
So where do you live? There maybe a local Vic club that could tell you witch dealer is better from there owen experience.

Keep in mind the feature if some thing goes wrong witch dealer could fix it the fast this.
Buy the bike you love the most for color an look.

And dealer can walk over to the bike and pull the vin numbers off as your standing there all bikes have the numbers stamped in them.
Could have had it 5 1/2 weeks ago if I just went to dealer B then. Or if I got the instock white from dealer A.

I tried to support the local dealer and I think next time I will just go get the bike next time whereever it is in stock (in the color I want).

What I find ridiculous is apparently Victory is done with the reds (blue and green and black for 2013 XCTs), then realize they still have some 2012 reds that dealers want. So they load them all up on 1 truck and send that 1 truck across the whole country dropping off one at a time?????

The dealer was expecting it in this last week the latest. Now they are telling me before or after 4th of July. DUH yeah obviously you are closed on the 4th, so that means nothing, sigh.


Obviously the dealer wasn't happy that I wanted $500 off last minute. However dealer B has the red in stock, and I could have already had it home today and could have had added the decals I plan to put on it and paint protection film. Then after going to DMV (the other dealer is out of state) tomorrow afternoon to register could have been riding after work.

Heck the plan was to buy once I got the demo day $1000 accessory coupon, weeks in advance of buying it. I told dealer As salesman that, "hey if I put a deposit down now, can you get the red in stock..." No response. They seemingly have good service and now I get $10 off of labor per hour so maybe over the course of the bike it will work out.

Albany NY btw. So I have a dealer 15 min away. Next closest is an hour and 20 min away(don't think they have Victorys on the floor but sell them).

I wanted the red and at the best price I could get it. Seems like pretty much what I got whenever that is that it gets off the truck. :)
 

·
Premium Member
Joined
·
180 Posts
LOCAL is where SERVICE is.

Deal be damned: When you need service, unless you have a truck and ramp, straps, etc., you're gonna be sorry with a guy an hour-plus away. (I know from Moto Guzzi experience).

FWIW, your local option is my dealer, and his brother is VP of Motorcycles for Polaris....They treat me very well and I highly recommend them, notwithstanding the "brother connection." wac
 

·
Registered
Joined
·
1,292 Posts
lol my "local dealer" IS 3 hours away.
 

·
Registered
Joined
·
1,858 Posts
Deal be damned: When you need service, unless you have a truck and ramp, straps, etc., you're gonna be sorry with a guy an hour-plus away. (I know from Moto Guzzi experience).

FWIW, your local option is my dealer, and his brother is VP of Motorcycles for Polaris....They treat me very well and I highly recommend them, notwithstanding the "brother connection." wac
If he has "pull" why can't they get him the bike in a reasonable amount of time (5+ weeks...so far?). I'd say buy local IF they compete on price enough to get within a few hundred of the cheapest dealer a distance away. However, they also may need a DEADLINE in order to deliver in a timely fashion. If the bike isn't available until fall...well...
 

·
Administrator
Joined
·
5,988 Posts
Give the local dealer your servicing business. Buy it 3 hours away.
 

·
Registered
Joined
·
154 Posts
Discussion Starter #16 (Edited)
Deal be damned: When you need service, unless you have a truck and ramp, straps, etc., you're gonna be sorry with a guy an hour-plus away. (I know from Moto Guzzi experience).

FWIW, your local option is my dealer, and his brother is VP of Motorcycles for Polaris....They treat me very well and I highly recommend them, notwithstanding the "brother connection." wac
I am trying to see if the name I heard from them calling back was his brother. I can't find a public organization chart anywhere. They did call the truck driver to get the VIN finally.

I was as understanding as I could be. I am glad to have supported them not only with my patience but my purchase. The owner clearly wasn't very happy with my frustration after 5 1/2 weeks, upset that I wanted a better deal. He didn't even greet me when I was there signing the papers. I understand that the amount I got taken off was out of his pocket, however I lost 6 weeks now of great riding as of tomorrow without a bike.

I don't think his salesman told him that I was in there early May asking THEN that if needed I would put a deposit down to get the color I wanted there sooner. (Was waiting for the demo day discount)

Ultimately it isn't his fault, and I'm not one to blame anyone but I think going forward it's hard to do what I did. I do believe he called around and asked like he said he did others if they had a red and told them they would get his when it arrived and no one offered. The truck fiasco I wouldn't put on him either. Other than I would suggest that the dealers all put forth a stronger request to get better service from Victory and the trucking service(s) they use to have an accountable date that they can tell their customer(s). Having a truck loaded with bikes without knowing the VINs is quite absurd.

I think next time if any motor vehicle isn't in stock and a dealer can't get it immediately in stock I will go to where it is in stock. Not sit there and have a pipe dream of an order for 6 weeks away is going to ship sooner because a dealer marks it as "pre ordered".

They do good service, just aren't that good at getting back to someone which to me is important in customer service. I was the one calling once a week or week and a half asking for updates. The "we will call you when it is in," just doesn't cut it for 5 1/2 weeks.

I will go there for service and hopefully I will be treated right. I hope I haven't upset the owner that much.

I really did want it for my trip. Even if I get it tomorrow(still no call today, didn't expect it). (Was only told it will come in before or after the 4th of July - well duh they are closed on the 4th, ha ha), I doubt I will be able to get the first service before the trip. They started on the 2013s and have one last truck of the 2012s going out. It sounds like this last batch is going around perhaps the entire country dropping one bike off at each dealer. Of course didn't even give out the VINs before leaving. Pretty rough if you ask me.


After signing the papers, 15 minutes later on the road the other dealer calls me and asks what's up. Said he would have offered an even better deal than the one that was hard for me to pass up.

Ultimately I am glad to have supported the local dealer. I'm not into supporting monoplies and the salesman's attitude of, "people all over the country come to buy from us, we are the largest Victory dealer in the world, HA HA". That just rubs me the wrong way. If they get a lock down on the NE and take out all the small shops they won't be offering any deals then. They will be, "sticker or leave it". So, yeah, I guess I am the sucker now that tries to get all future buyers better competitive prices and from their local guy.

Yes, GOOT-Z, that is the other reason why. They didn't win me over by how they treated me the whole time. I will give them a chance to make it up to me with good service when I bring the bike in.
 

·
Premium Member
Joined
·
1,182 Posts
I go for the deal and do my own service, warranty is what is says. If there is a problem warranty work is 3 hours away. Money talks loyalty is not what it seems to be.:ltr:
 

·
Registered
Joined
·
103 Posts
Local or Distant Dealer

Had what I thought was a good dealer here in Vegas but got chewed out by salesamn and then manager. Went to Kingman great place and people of their word. Also found out dealer in Vegas was not giving me everything offered by Victory and service was way over priced as I feel we would be paying for custon cycle and car shops.
2012 XCT
 

·
Registered
Joined
·
1,331 Posts
I really like the Victory dealer on Bell in Phoenix everyone there is friendly and informative. Krystal at the front counter knows her stugpff and is always very pleasant when I stop by. Check it out
 

·
Registered
Joined
·
1,331 Posts
BTW in the long run I bet you will be happy you bought your bike from the local dealer
 
1 - 20 of 50 Posts
Top