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Just purchased a new Victory boardwalk. The bike is awesome however Victory should be ashamed of themselves when it comes to their low quality accessories. I purchased the lock and ride bags and backrest. The bags look good however the mounting system is ugly and cheap. The backrest came with chrome finish on the outside only. All you see when installed on the bike is a poorly designed brace across the middle of the backrest with sloppy lumpy spot welds. The entire back and inside are unfinished. Being where they charge 400.00 for the after thought of a backrest, you would think they would at least finish the product. Honestly it looks like a prototype. They may build a good solid bike but Harley Davidson crushes them on the finished product and accessories. It makes me wish I had looked around more before purchasing their product.

I also noticed that Victory does not seem to have a customer service comments section on their web site. I think this would be a good thing for them to add to help build a better product.
 

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Where did you get it from? If from a dealer, I would go back to them and see what they say. See if the dealer can relay this to Vic corporate on your behalf, or even give you contact information.

The more folks that chime in complaining about high cost and low quality, the better chance of something being done.
 

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Where did you get it from? If from a dealer, I would go back to them and see what they say. See if the dealer can relay this to Vic corporate on your behalf, or even give you contact information.

The more folks that chime in complaining about high cost and low quality, the better chance of something being done.
Egggzzzactly!

Heck; they might even give you a gift certificate to buy something else if you are polite about it.

Victory does listen to us. You can tell by the changes they made to some of the 2014 bikes.
 

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I would suggest you take the items back to where you bought them and demand a full refund if you're that unhappy with them, I ride a CC and I've been thrilled with the accessories I purchased and I also expect quality for my dollar


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Just purchased a new Victory boardwalk. The bike is awesome however Victory should be ashamed of themselves when it comes to their low quality accessories. I purchased the lock and ride bags and backrest. The bags look good however the mounting system is ugly and cheap. The backrest came with chrome finish on the outside only. All you see when installed on the bike is a poorly designed brace across the middle of the backrest with sloppy lumpy spot welds. The entire back and inside are unfinished. Being where they charge 400.00 for the after thought of a backrest, you would think they would at least finish the product. Honestly it looks like a prototype. They may build a good solid bike but Harley Davidson crushes them on the finished product and accessories. It makes me wish I had looked around more before purchasing their product.

I also noticed that Victory does not seem to have a customer service comments section on their web site. I think this would be a good thing for them to add to help build a better product.
Same thing here, ordered the back rest and bags and meduim sheild for my Boardwalk, poor fit and finish and lack of accessories to boot.
 

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You new guys crack me up!

This motorcycle company has only been around for 15 or so years compared to the 110 years the HD Moco has been around.

Do you think all the HD accessories or Yamaha, Honda, Ducati, Kawasakit, etc. were always there? Of course they weren't! Just 30 years ago we were fabricating parts for the Harleys we were able to cobble together and it wasn't always pretty but it worked and were proud as heck of our work even if it wasn't up to the standards people today think things should be.

We, yes I include myself, are so freakin' spoiled these days. We expect to just spend some money and everything comes all perfect. Well; now you have some idea of how the early riders had to get things done.

The Boardwalk is not a popular bike and may not ever be. Lots of people who are into Vic's aren't too happy they changed the Kingpin name to Boardwalk. Maybe in 5 or 6 years things will get better but I would not hold my breath.

Then again; Ma Vic might see the light and change the name back, send new badges out to the Boardwalk owners to make it official, and get things back on track but no one I know is holding their breath so for now; you are on your own just like we were back in the day.

Good luck mates, and try to keep your fingers out of the grinder, eh!
 

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True but this day in age you must have your ducks in a row or you fail. As you can see by the roll out of this years bikes the amount of dropped models does not look good for their sales. Not every one wants a complete old man bagger fully dressed bike that cost a arm and leg. Simple bike and add ad on s as you can afford it. Harley did not bloom over nite , which is true but they had people in the after market to make it better. Right now after 15 years they are still calling Victory a metric bike (Japanese) and are not willing to help accessorize it except exhaust. Seems all they are really focused on is the ATV market and the farming industry. That is where their money is coming from.
 

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True but this day in age you must have your ducks in a row or you fail. As you can see by the roll out of this years bikes the amount of dropped models does not look good for their sales. Not every one wants a complete old man bagger fully dressed bike that cost a arm and leg. Simple bike and add ad on s as you can afford it. Harley did not bloom over nite , which is true but they had people in the after market to make it better. Right now after 15 years they are still calling Victory a metric bike (Japanese) and are not willing to help accessorize it except exhaust. Seems all they are really focused on is the ATV market and the farming industry. That is where their money is coming from.

It is a metric bike.. It's assembled with metric fasteners. If you aren't happy with the aftermarket accessories being produced from outside vendors, I don't know what to say. As already pointed out, at 80 years into making bikes, HD riders were still fabbing their own accessories because items weren't readily available.
 

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The point is Creek that at least they could buy seats, bars, windshields, and just about every other doo dad easily and from multiple places. Problem is Victory has sold about 150,000 bikes total in their 15 years and HD has sold that many in the last two quarters of the year. They sold 90,000 last quarter alone.
 

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the old riders remember amf days of Harley product went too hell, its took years to come back, victory is a great bike which keeps improving, people need to lets them know with letters ,email, phone
face book ,and for Harley selling more bike , most are want a be riders that don't even put 500 miles on there bike a year they wont know whats good accessories.
 

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This is my first Victory.

I am also finding that the quality of the "Genuine Victory" add-ons to sometimes be disappointing. I'm just talking about the Victory branded stuff from the dealer.

Much of the aftermarket stuff (when you can find it) appears to be decent stuff.
 

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I got the Victory quick release saddle bags for my 2013 Judge and think they are a very good product, much better than most after market saddle bags.
 

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I find that any Victory brand accessory which is of decent quality is usually priced about double of that of the aftermarket brand, where the quality of the aftermarket brand is at least the same or better.

The only exception to this so far that I have seen is the Vic Tri Ovals exhaust which I found to be excellent in both looks and performance.

Anything else, I have gone aftermarket for half the price.
 

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I can't speak for the newer accessories for the newer models, but the stuff for the X-bikes is very nice and very well done. Bummer to see 'em cutting corners.
 

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... The bags look good however the mounting system is ugly and cheap. The backrest came with chrome finish on the outside only. All you see when installed on the bike is a poorly designed brace across the middle of the backrest with sloppy lumpy spot welds. The entire back and inside are unfinished...
I wonder if you got the prototype that was not supposed to be sold. It would be worth asking your dealer about this, and/or getting you a replacement, just to make sure that's how they're supposed to be.
 

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It doesn't matter how long Victory has been building bikes.
If you want to survive in today's economy you better put some effort into your product.

It totally amazes me that so many people on here believe the hype from corporate.

If there is a problem we need to make it very clear that price paid and quality received dont match. Fix it or the word will get out and sales will suffer........
 

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It doesn't matter how long Victory has been building bikes.
If you want to survive in today's economy you better put some effort into your product.

It totally amazes me that so many people on here believe the hype from corporate.

If there is a problem we need to make it very clear that price paid and quality received dont match. Fix it or the word will get out and sales will suffer........
+1. It doesn't make sense to pay so much money for a product and accept less than top quality.
 
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