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Discussion Starter #1
Hi all... Anyone help me in getting a telephone # for Victory Head Office?

I need to speak to someone that has more power than my dealer.

Any help would be appreciated.

2011 XC Crimson Red Canada
 

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Discussion Starter #3
Thanks Ron. I finally located a number for Medina , MN. 1-800-765-2747.

Enjoy your XC !

2011 XC Crimson Red Canada
 

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Bearcat,
Is looking for a higher up an indication that your dealer isn't following through with getting you a new bike after they kept your bike for a long time and messed up the torque compensator fix?

If they aren't going to get you a new bike are they going to correct the repairs on your bike?
 

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Discussion Starter #5
The dealer is telling me I have to wait for them to go through the proper channels before they will tell me I will be getting a new bike or my money back.
They told me they needed more time and then they will advise.... well I have had enough.
Brand new bike with 1100 kms been sittng at the dealer since May 18th ( 7 weeks ) and the bike season is passing me by. All I am receiving is lip service with no explanations.
I have contacted a lawyer and made a call to Victory HeadQuarters.
I just want my money back so I can get on with my summer without the headaches from this dealer. I am not sure I trust these guys to get another bike that works.
I have never experienced customer service like this before. ... Unbelievable!!
The people at HeadQuarters need to know what I have been going through.

2011 XR Crimson Red Canada
 

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Discussion Starter #7
Just off the phone with HQ in Medina , MN. Spoke with a call taker who took my information and story and will pass it along the channels. More lip service as far as I am concerned. Whether someone calls me back for more information or just labels me another complainer.. who knows?? Very discouraging and the call taker even said to me twice on the phone.. " It's up to your dealer to get you a new bike or refund your money" Just another opportunity to vent my frustrations..

2011 XR Crimson Red Canada
 

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Is there a Victory Regional Manager that handles that area/dealership? Ask the owner of that shop for their contact info. You should speak directly to that individual. Besides water and food, I would make it my sole purpose in life to contact that individual via, voice, e-mail, snail-mail, text, in-person and any other method it would take to convince him/her that this issue MUST be resolved.

Best of luck to you. :)
 

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If you don't have a response in what you consider is a reasonable amount of time there's one other avenue that may help. Go to FaceBook and post your case on the Victory Motorcyles page. This is very public (the whole world can see it) and has gotten results in the past. You may get your problem solved or you may get told to contact your dealer. If you are told to contact the dealer explain what the dealer has/hasn't accomplished and ask them to connect you to the regional representative. There's a possibility of a third option but it would only apply if the Lemon Law can be used in your area.

Has your dealer even tried to disassemble/reassemble to replacement parts in the compensator yet? If not you need to ask how come they haven't. Bottom line this was their mistake and they should be trying everything they can to get your bike corrected because in reality fixing the bike is a much cheaer option for them than refunding your money or swapping your bike. Either way they would be stuck with a bike that they broke!

Oh yeah - if you haven't tried it yet another option is to find out who the owner is so you can speak with them directly. Most owners don't like their reputation being crapped on by their employees and despise losing money. This may be the person (the dealer website is registered in his name) that you should contact:

REGISTRANT:
NAME: ADVANCE MOTORSPORTS LTD

ADMINISTRATIVE CONTACT:
NAME: PAUL ROBICHAUD
POSTAL ADDRESS: 551 FERDINAND BOULEVARD
DIEPPE NB E1A7G1 CANADA
PHONE: +1.5063841030X
FAX:
EMAIL: [email protected]
 

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Discussion Starter #10
Just off the phone with the owner of Route #1 Motorsports ( Victory dealer ) in Lower Sackville Nova Scotia, Canada. Got the number from him for the regional manager rep and have called him and left a message. Hopefully he will call me back.
Tried calling the owner and always went to voicemail. He will not call me back. I have been stuck dealing with the service manager at the shop.
I am to the understanding that they tried the compensator fix and screwed it up. Parts arrived June 27th.. and on the 28th they called and advised that the gears in the transmission were messed up. I agree that fixing is cheaper but obviously they do not know what they are doing. I have called HQ , left a message with the Regional rep , wrote countless number of e-mails expressing my feelings and I have spoke on the phone. I will do my best to continue the pressure until this issue is resolved.

I will try the FaceBook website. Thanks for the tips.

2011 XR Crimson Red Canada
 

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at this juncture, I would call my lawyer. See what they have to say.
 

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I hate to say it but it really sounds like your problem is with your dealer. They screwed up the fix and in turn screwed up your trans. Victory should put heat on them but your claim is against the dealer.
 

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Discussion Starter #13
I agree totally.. Called the lawyer and he wanted me to ask one more time about a new bike or refund before we send a letter or call the dealer. I advised the dealer I had contacted my lawyer but I still have heard nothing. See what next week brings and I will try a FaceBook post and see what I can stir up with that.. I will keep trying to apply the pressure.

Cheers guys!

2011 XR Crimson Red Canada
 

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Man I hate it when I see somebody getting crapped on like this. We only get a few months to ride and when the bike sits there it is very frustrating. You would think that the dealer would have at least given you a demo to ride. Problem is not Victory or the bike...this all rests with the dealer who can now take a bigger hit when exposed. I dealt with Route 1 and they are top notch. Maybe you should get Victory to replace the bike and be able to pick up new one at different dealer.
 

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Discussion Starter #15
Route #1 is awesome! I spoke with an employee there and he was able to supply me with the number for the Victory/Polaris rep for the Atlantic Provinces.
I told him my story and he certainly felt bad for me.

I agree... at the end of the day it all falls on the dealer's lap.

2011 XR Crimson Red NB Canada
 

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I'm just working with my dealer to do the fix. This will be their first one. Victory said they would cover the fix but if I wasn't happy, it was my problem. Your experience is making me a little nervous - wondering if I should just live with the rattle.
 

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Discussion Starter #18
The wharf rat rally I may attend. Never gone but would like to.

Randy.. if the rattle is not bothering you then I would stay away from the repair.
The mechanic made the repair on mine but I believe he screwed up when he reassembled the bike causing the gearing issue. In the end.. its the dealers problem not mine so I have asked for a new bike or my money back.
The Atlantic rep here in NB told me today that he agreed that my bike is the dealers problem and that he is going to do his work to get me back on the road with new wheels. I will have quite the fight to get the money back if it goes that route.
My hopes basically lay with the rep and how he handles the dealers owners.
Fingers crossed..

2011 XR Crimson Red NB Canada
 

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Talking about customer service. My seat on my 12XR is coming apart(looks like 3 white dots, they are only going to get to be a bigger rip) and I contacted my dealer last week and he said he had to contact Victory about it. Well I have not heard anything from him. I always seem to be the one contacting the dealer. Him not contacting me. So i called Victory today and the rep tells me that I have to go through the dealer and she mentions that It may not be covered by warranty and may be labeled as wear. I said What? You mean to tell me Victory seats on their bikes are not covered? I have only had the bike since May 18th.

Well I emailed my dealer today Friday and ask if he had heard from Victory about my seat yet. Its going on a week and half.I also called Victory to see if my dealer contacted them. The rep checked and said she could not find any information but that didn't mean the dealer hadn't contacted Victory. Again I heard from them the seat could be a wear issue and not covered by warranty. I ask to speak to the warranty department but rep said it had to go through the dealer. Never did hear back from the dealer. I am going to go and see another dealer to see if they will help me. When you call customer service it just seems they are reading off a script and don't give you any helpful service. If my seat is not covered by warranty. My plan is to write to the better business bureau and the attorney general of my state.
 

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Discussion Starter #20
Go for it! A 12 XR seat should be covered. A design flaw that should be corrected for future seats. Keep the pressure on the rep and call the dealer everyday :)

Good luck!

2011 XR Red Crimson NB Canada
 
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